Contact This Sydney Parking Resource
Questions about the guides on sydneyparkingalrport.com go through the details below. We answer during listed hours from our Mascot reference area. For help inside a car park, use that location's help points and posted contacts.
Reference point
241 O'Riordan Street
Mascot NSW 2020, Australia
Where the guides point
Address for reference
241 O'Riordan Street, Mascot NSW 2020, Australia. This is the map reference used across the guides when we describe approaches to Sydney Airport. It is not a parking entry gate.
When you have chosen where to park, navigate to that specific entry address. Allow extra time for one-way sections around O'Riordan Street and Bourke Road — the final turn into a car park is often slower than the map suggests.
Reference address in Mascot. Parking entries for individual sites are signed separately from this point on the map.
Reaching the information line
Questions about this site
Phone and when to call
Call +61 2 9667 9111 for questions about information on this site, such as unclear directions or page errors. We respond during normal listed hours, Monday to Friday, daytime Sydney time.
This line cannot unlock barriers, locate cars or adjust charges. For operational issues, contact the operator of the site where you parked.
Response window
Hours we reply
We aim to reply to information queries on weekdays during business hours. Weekend replies may take longer, especially on public holidays.
If your matter is urgent and relates to a car currently parked, go to that location's help point first. Keep your entry photos and bay notes ready when you call anyone for help. Short, specific messages get faster answers.
Site runs 24 hours, seven days a week
Access and the car park itself are open around the clock. The information line answers on the weekday schedule above.
Driving in from the terminals
How to find us from the airport
From the domestic precinct, follow Joyce Drive north toward Mascot and turn toward O'Riordan Street. From the international precinct, follow Airport Drive and Marsh Street signs north, then connect via Bourke Road.
Traffic near the terminals moves slowly at peak, so do not attempt tight U-turns. Park legally before checking maps on your phone. The reference address sits among commercial frontages, not inside the terminal roads.
Turning in, street by street
From the domestic precinct
Joyce Drive north, then turn toward O'Riordan Street
Northbound
From the international precinct
Airport Drive and Marsh Street signs, then Bourke Road
Via Bourke Road
Reference address
Commercial frontages in Mascot, not terminal roads
241 O'Riordan Street
On the day
We cannot manage barriers, tickets or vehicle movements from this information line. Use intercoms, help buttons and posted phone numbers at the car park you are in, and follow staff directions even if they differ from general guides.
Keep boarding passes and delay notices if extra time affects your stay. For road closures, follow Live Traffic NSW and police direction over any static map.
Before you call
What to include in your message
Since this site has no contact forms, call or visit during hours with clear details. The list opposite is the shortest useful brief we can work from.
Which page were you reading?
Mention the page name, such as Parking Options or Directions and Terminal Access, and the paragraph that confused you. Knowing the exact spot lets us fix the wording or point you to the right guide faster.
What trip context helps
Note your travel date, the terminal you used and the suburb you drove from if relevant. That is enough for us to check whether the advice you read still matches your route in.
What not to send
Do not send licence numbers, card details or key locations. We only need enough context to fix wording or point you to the right guide, and nothing more than that should ever leave your hands.
Urgent parking matters
If a car is parked right now and something has gone wrong, the site's own help point beats any phone call to us. Keep entry photos and bay notes with you when you speak to that team.
Where to go next
Ready to plan the drive in?
Compare the options near Mascot, then check what each stay length actually costs before you commit. Those two pages answer most questions before the phone ever rings.
Sydney Airport Parking
- Address
- 241 O'Riordan Street, Mascot NSW 2020, Australia
- Phone
- +61 2 9667 9111
- [email protected]
- Hours
- Site open 24 hours, 7 days a week. Information line replies on weekday daytimes.